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Shipping & Returns

We use UPS ground shipping for most of our orders. All orders are subject to credit card approval. In-stock items will be shipped the same business day for orders received by 11 a.m. Central Time, otherwise it will ship out the next business day (not Saturday or Sunday) from St. Paul, Minnesota. All items will be shipped via UPS Ground within the continental US, unless otherwise requested. 

Pet-Urns will allow you to return any urn purchased for up to 60 days 'no questions asked' and we will refund you everything except engraving charges & shipping charges. The urn simply needs to arrive here in good condition without significant or intentional damage. 
International customers are responsible for customs and/or additional fees (duty/brokerage fees) applied at the time of delivery. We take no responsibility for additional fees associated with international shipping. We prefer to ship International Orders via Postal delivery, permitting delivery in 5-8 days.

Shipping to Alaska, Hawaii, and APO/FPO addresses is accomplished via U.S. Priority Mail.You may have to enter a physical USA address to compete the shopping cart, simply make a clarification in the additional comments section on of the checkout or send an email to Customer Service.

 

Estimated Delivery Time, UPS Ground: 1 Business Day: IA, MN, & WI. 

Estimated Delivery Time, UPS Ground: 2 Business Days: IL, IN, KS, KY, MI, MO, ND, NE, OH, SD & WV (west of PA to KY line).

Estimated Delivery Time, UPS Ground: 3 Business Days:
AL, AR, CO, DE, FL, GA, LA, MS, MT, NC, NM, NY (excluding NYC), OK, TX (excluding West TX), PA (eastern half), SC, TN, VA, WV (eastern half) & WY (eastern half). 

Estimated Delivery Time: UPS Ground 4 Business Days:
AZ, CA, CT, FL, ID, MA, ME, NH, NJ, NV, NY City, OR, RI, TX (western panhandle), UT, VT & WA. </br></br>

Estimated Delivery Time, Priority Mail: **3-10 Business Days:
AK, HI, APO/FPO, International locations

 

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